In Casablanca, Islah.city has taken root as a transformative initiative, reshaping how citizens engage with their local government. It is not just a tool for reporting issues; it is a catalyst for change and an embodiment of the power of civic participation. This platform, which leverages the FixMyStreet open-source platform originally developed by MySociety in the UK, transcends traditional barriers to civic participation to seamlessly connect citizens with their local government.

Video conferencing was becoming an important tool for online collaboration well before March 2020, but the COVID-19 pandemic solidified its central role in modern workplaces. For organizations like the National Democratic Institute, this also meant that many program activities also had to move online, and two years later it is hard to imagine how civil society groups, parliaments, political parties or election observers functioned without video conferencing tools.